Troubleshooting Tips

Sony UP-20 Series Test Print

To check the print quality and printer operation– Perform a print test: Turn off printer. Simultaneously:  hold down the TRANSPORT LOCK button and turn the printer ON. Continue to hold down TRANSPORT LOCK button until printer beeps (5-10 seconds). Release  the button. Then press the TRANSPORT LOCK button again to print.   For Tech Support Call .. read more

Sony UP-55MD / Olympus OEP-4 Print Quality

    To check the print quality and printer operation perform a print test:   Hold down the LEFT and RIGHT arrow buttons while turning ON the printer. Release all buttons and follow the instructions on the LCD screen to complete the test. The print out will be a black and white test pattern.  Look .. read more

Sony UP-55MD/HD / Olympus OEP-4 Differences between them

Differences between the SONY UP-55MD and the SONY UP-55MD/HD  click here and Differences between the SONY UP-55MD/HD and the OlympusOEP-4  click here

Sony UP-20 Series-Use Correct Paper/Ribbon

UPC-21L makes a LARGE size print: 5 3/4” x 3 9/10” UPC-21S makes a SMALL size print: 3 1/2” x 3 9/10” Each print pack is entirely DIFFERENT and CANNOT be intermingled.   Each print pack has a ribbon that houses 3 sensor chips on the bottom.  To identify the correct ribbon and paper:   .. read more

Sony DVO-1000MD Emergency Door Release

    In an emergency, the door of the DVO-1000MD Video Recorder can be opened by inserting a stiff metal wire (paper clip) into the release opening (see diagram below). The door should open and release the tray. If you are still having trouble, please contact Aventric Technologies Tech Support at 1-800-228-3343 Monday through Friday, .. read more

Sony DVO-1000MD Blank screen when viewed on computer

            When a DVD has been finalized, placed into a computer and the computer screen is blank, the computer may not be set up to read the MPEG-2 format.  Contact your IT department to install an MPEG-2 reader in the computer.   If you are still having trouble, please contact .. read more

Sony DVO-1000MD Not Supported Disc.Use DVD+RW

When buying DVD discs, Sony recommends using the following brands: Sony, Verbatim, and TKD DVD+RW discs — and it must be “+RW” or the DVO-1000MD will not finalize.  Sony does not recommend Memorex, store brands or off-brands. If you are still having trouble, please contact Aventric Technologies Tech Support at 1-800-228-3343 Monday through Friday, from .. read more

Sony UP-55MD / Olympus OEP-4 Factory Reset

To perform a factory reset: Power off the printer Press and hold the STOP, CAPTURE and PRINT buttons simultaneously, then turn the power on When INITIALIZE appears on the display, release the buttons   If this does not solve your problem, Please call 1-800-228-3343 for assistance

Sony UP-51MD / Olympus OEP-3 Input Mismatch Error

          Check the setting on NTSC/PAL selector on the rear panel.  (NTSC is the correct setting) To change the setting:   TURN THE PRINTER OFF. Set the selector to NTSC, then turn the printer ON.   If this does not solve your problem, Please call 1-800-228-3343 for assistance

Sony UP-55MD / Olympus OEP-4 No Image or Poor Image on Print

Turn the printer off, wait a moment, then turn the printer back on. If the printer is hooked up correctly, you will see SONY flash across the screen

Sony UP-55MD / Olympus OEP-4 Removing Paper Jams

These printers have a bottom door. When jams do occur, turn the printer off, disconnect it, turn it over and remove the screw holding a bottom door. Carefully take out the jammed paper and replace the door and screw. Reconnect and turn on. If you cannot reach the jammed paper, contact our technical support at .. read more

Sony UP-55MD / Olympus OEP-4 Paper Jams

Check paper tray for damage, also be sure the paper has not warped, or has static in it. If there is static, either take paper out and fan the paper and re-insert them into the paper tray, or open another print pack, fan the paper and place inside the paper tray. You should also check .. read more