Sony UP-20 Series-Use Correct Paper/Ribbon
UPC-21L makes a LARGE size print: 5 3/4” x 3 9/10” UPC-21S makes a SMALL size print: 3 1/2” x 3 9/10” Each print pack is entirely DIFFERENT and CANNOT be intermingled. Each print pack has a ribbon that houses 3 sensor chips on the bottom. To identify the correct ribbon and paper: UPC-21L (large) .. read more
DVO-1000MD Blank screen when viewed on computer
When a DVD has been finalized, placed into a computer and the computer screen is blank, the computer may not be set up to read the MPEG-2 format. Contact your IT department to install an MPEG-2 reader in the computer. If you are still having trouble, please contact .. read more
Sony DVO-1000MD Not Supported Disc.Use DVD+RW
When buying DVD discs, Sony recommends using the following brands: Sony, Verbatim, and TKD DVD+RW discs – and it must be “+RW” or the DVO-1000MD will not finalize. Sony does not recommend Memorex, store brands or off-brands. If you are still having trouble, please contact Aventric Technologies Tech Support at 1-800-228-3343 Monday through Friday, .. read more
Sony UP-55MD/Olympus OEP-4 Factory Reset
To perform a factory reset: Power off the printer Press and hold the STOP, CAPTURE and PRINT buttons simultaneously, then turn the power on When INITIALIZE appears on the display, release the buttons If this does not solve your problem, Please call 1-800-228-3343 for assistance
Sony UP-51MD/Olympus OEP-3 Input Mismatch Error
Check the setting on NTSC/PAL selector on the rear panel. (NTSC is the correct setting) To change the setting: TURN THE PRINTER OFF. Set the selector to NTSC, then turn the printer ON. If this does not solve your problem, Please call 1-800-228-3343 for assistance
Sony UP-55MD / Olympus OEP-4 No Image or Poor Image on Print
Turn the printer off, wait a moment, then turn the printer back on. If the printer is hooked up correctly, you will see SONY flash across the screen
Sony UP-55MD / Olympus OEP-4 Removing Paper Jams
These printers have a bottom door. When jams do occur, turn the printer off, disconnect it, turn it over and remove the screw holding a bottom door. Carefully take out the jammed paper and replace the door and screw. Reconnect and turn on. If you cannot reach the jammed paper, contact our technical support at .. read more
Sony UP-55MD / Olympus OEP-4 Paper Jams
Check paper tray for damage, also be sure the paper has not warped, or has static in it. If there is static, either take paper out and fan the paper and re-insert them into the paper tray, or open another print pack, fan the paper and place inside the paper tray. You should also check .. read more
Sony UP-890MD Cleaning Thermal Head and Platen
Press the power switch to turn off printer Press the OPEN button to open door With a Q-tip dipped in alcohol, carefully clean the print head. If this does not solve your problem, Please call 1-800-228-3343 for assistance
Sony UP-20 Lock Down Head
When shipping a Sony UP-20 Series printer, be sure to lock down the print head. Instructions on how to lock the head down are on the top of the printer. Please call 1-800-228-3343 for assistance
