Sony UP-51MD / Olympus OEP-3 Reducing Paper Jams

Be sure the end user is using the correct ribbon and paper that is designed specifically for these two printers. The Sony UPC-510 paper is identified by the words ‘PRINT PAPER’ in bluish-green.  The ribbon is identified by the pink spools on one end and white spools on the other end.  To use any other paper and film will cause paper jams.

If this does not solve your problem,
Please call 1-800-228-3343 for assistance